Frequently Asked Questions



Images displayed on the web site are watermarked for copyright protection. Each image is printed and delivered without any such marking.

Paper Stock

Each print is reproduced on 190gsm Epson Enhanced Matte Art Paper.

Secure Payments

All payments are processed through Stripe and are 100% secure. We accept Visa, Mastercard and American Express.

Print Cost

All prices are quoted in Australian Dollars.

Print costs range between AUD $150 and AUD $220 which includes postage, packaging, certification and all local Australian taxes.

Print Sizes

The image area of each print measures either 12 x 18 inches or 16 x 24 inches - unless specified.

Our print sizes conform to standard international framing dimensions. They do not require custom framing.

Please note that each print is produced with a small plain white border on all sides.

Postage & Packaging

All of our art prints are unframed and despatched worldwide by Australia Post.

Once we have received your order, we aim to ship within three working days. Thereafter, international deliveries can be expected in 8 to 10 days. Australian deliveries can be expected in 4 to 5 days.

Refunds, Returns & Damages

If you are not entirely happy with your purchase or if your print is damaged in transit, please return it to us  (together with its certificate) and we will refund your purchase price in full.

Pastel Art Prints
Unit 13  2 Skinner Street
Hastings, Victoria, 3915

Please note that the customer is responsible for postage costs on returns or replacements unless the print is damaged in transit or is the result of Pastel Art Prints' error.